Check the Product Status
Review the product in the Staging Workspace and check whether it has a validation error, is still being processed, or is ready for publishing.
Troubleshooting & FAQs
Find answers to common questions and steps for resolving issues with ListNovate AI.
Troubleshooting Steps
If you encounter an issue while preparing or generating products, use these steps to identify and resolve it.
Generation may take some time depending on the number of products being processed and your internet connection. If the status does not change after some time, try refreshing the workspace and checking the product again.
AI-generated content is based on the information it can identify from the product image and your selected settings. Review the generated content in the Staging Workspace and make any necessary changes before publishing.
The AI may not be able to determine certain details from the product image. You can add or edit missing information directly in the Staging Workspace before publishing.
A product can fail validation when required information is missing or invalid. Check the validation message shown on the product and provide the missing information before publishing.
Yes. Generated content is added to the Staging Workspace first, where you can review and edit the product before publishing it to your store.
Resolution Workflow for Stalled Jobs
If product generations or publishing syncs encounter unexpected errors, follow these steps to diagnose and recover:
Review the Error
If an error is shown, read the message carefully and check the affected product information or settings.
Try Again
After correcting the issue, retry the affected action. For AI generation, you can generate the content again from the product.
Contact Support
If the issue continues, contact support with the product details, error message, and the steps that led to the problem.
Getting Help
If you encounter an issue that you cannot resolve from the Staging Workspace or the available settings, contact support with as much information as possible about the issue.
Need Help? When contacting support, include the affected product, the action you were performing, and any error message shown in ListNovate AI.